Monaco's CHPG Transforms Healthcare Access for People with Disabilities
A pioneering initiative redefines inclusive medical excellence at the Princess Grace Hospital.
The Princess Grace Hospital Centre (CHPG) in Monaco has introduced a transformative approach to healthcare accessibility for individuals with disabilities, marked by the signing of an innovative charter aimed at redefining inclusive medical excellence.
Spearheaded by Dr. Valérie Bernard, head of the Physical Medicine and Rehabilitation department, and Damien Aime, Director’s Assistant at Cap Fleuri, this initiative represents a comprehensive effort towards inclusion involving a multidisciplinary working group that includes physicians, healthcare workers, administrative personnel, and patient representatives.
This initiative aligns with the national Handipact policy launched in December 2023 by the Princely Government, reflecting a steadfast commitment to making Monaco accessible for all citizens.
Concrete measures have been established as part of this initiative:
- A dedicated phone line (+377 97 98 82 88) and a digital form have been implemented to proactively address specific needs before patients even arrive at the hospital.
- Tailored patient pathways are designed to eliminate standardized approaches to care, ensuring individualized experiences.
- "Reflex Sheets" serve as behavioral guidelines to help staff provide superior relational excellence in their interactions.
- An officially inscribed welcome charter formalizes the hospital’s commitment to humanity and respect in patient care.
This cultural shift at CHPG embodies a new philosophy where every detail is attended to, from the appropriate height to engage with wheelchair users to clear communication for the hearing impaired, and the inclusion of service animals in all public spaces within the facility.
These changes signify more than just architectural modifications; they represent a profound cultural transformation where the dignity and self-worth of each patient are integrated into the therapeutic process.
The Princely Government acknowledges these advancements as foundational steps towards ongoing discussions about enhancing healthcare accessibility.
This charter signifies the beginning of a journey, aspiring to create a Principality where medical excellence is synonymous with universal inclusion.
Spearheaded by Dr. Valérie Bernard, head of the Physical Medicine and Rehabilitation department, and Damien Aime, Director’s Assistant at Cap Fleuri, this initiative represents a comprehensive effort towards inclusion involving a multidisciplinary working group that includes physicians, healthcare workers, administrative personnel, and patient representatives.
This initiative aligns with the national Handipact policy launched in December 2023 by the Princely Government, reflecting a steadfast commitment to making Monaco accessible for all citizens.
Concrete measures have been established as part of this initiative:
- A dedicated phone line (+377 97 98 82 88) and a digital form have been implemented to proactively address specific needs before patients even arrive at the hospital.
- Tailored patient pathways are designed to eliminate standardized approaches to care, ensuring individualized experiences.
- "Reflex Sheets" serve as behavioral guidelines to help staff provide superior relational excellence in their interactions.
- An officially inscribed welcome charter formalizes the hospital’s commitment to humanity and respect in patient care.
This cultural shift at CHPG embodies a new philosophy where every detail is attended to, from the appropriate height to engage with wheelchair users to clear communication for the hearing impaired, and the inclusion of service animals in all public spaces within the facility.
These changes signify more than just architectural modifications; they represent a profound cultural transformation where the dignity and self-worth of each patient are integrated into the therapeutic process.
The Princely Government acknowledges these advancements as foundational steps towards ongoing discussions about enhancing healthcare accessibility.
This charter signifies the beginning of a journey, aspiring to create a Principality where medical excellence is synonymous with universal inclusion.
